Support

SMS Messaging Support

Need help sending or receiving SMS messages with your clients from the Florink dashboard? We're here to help.

Common Issues

Messages not sending

Confirm the recipient has a valid mobile number and has not opted out. Check your SMS settings to verify your sending number is active.

Not receiving incoming messages

Incoming messages appear in your Client SMS inbox. If a message isn't automatically linked to a client, you can link it manually from the conversation.

Consent and opt-outs

Recipients can reply STOP at any time to opt out. Opt-out requests are honored automatically in accordance with applicable laws (including the TCPA).

Contact Us

For additional support, please contact us:

Email: support@florink.com

Phone: (713) 955-0440

Hours: Monday - Friday, 9 AM - 6 PM CST

Manage SMS Settings

To manage your SMS messaging settings, go to Settings → SMS in your Florink dashboard.