Privacy Policy

1. Introduction

Florink Inc. ("we," "our," or "us") operates the Florink accounting and business management platform (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Services, including features such as bookkeeping, payroll, tax preparation, document management, and SMS messaging.

2. Information We Collect

2.1 Account Information

When you create or use a Florink account, we collect information such as your name, email address, phone number, firm or business name, and login credentials.

2.2 Business and Financial Data

To provide the Services, we process the business and financial data that you and your clients submit or connect, which may include:

• Accounting records, transactions, and financial statements
• Bank and transaction data connected through third-party providers (such as Plaid)
• Payroll, employee, and contractor information
• Tax information and filings, and taxpayer identifiers (such as EINs or SSNs) where required
• Documents you upload and e-signature records

2.3 SMS Messaging Data

When you use our SMS messaging features, we collect:

• Sending and recipient phone numbers
• SMS messages sent and received through the platform
• Consent and opt-out status for each recipient
• Message delivery status and timestamps

2.4 Usage and Device Data

We automatically collect certain technical information when you use the Services, such as log data, IP address, browser and device information, and usage activity, including through cookies and similar technologies.

3. How We Use Information

• To provide, operate, secure, and improve the Services
• To process bookkeeping, payroll, tax, payments, and related functions you request
• To send and receive SMS messages and match them with your client records
• To communicate with you about your account, support, and service updates
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with legal, tax, and regulatory obligations

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers and subprocessors who help us operate the Services (for example, cloud hosting, SMS delivery, and banking data providers), under appropriate confidentiality and security obligations
• Authorities or third parties when required by law, legal process, or to protect rights, safety, and security
• In connection with a business transfer, such as a merger, acquisition, or sale of assets

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. When you disable a feature (such as SMS messaging) or delete your account, we delete the associated data within a reasonable period (generally within 30 days), except where retention is required by law or for legitimate business or recordkeeping purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including encryption in transit, encryption of sensitive fields, access controls, and secure HTTPS connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services

Our SMS messaging is delivered through Telnyx, our third-party SMS provider, and certain financial features rely on third-party providers (such as banking data aggregators). Information processed by these providers is also governed by their respective privacy policies, including Telnyx's Privacy Policy.

8. Your Data Subject Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to certain processing of your data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

How to Exercise Your Rights

To exercise any of these rights, you can:

• Disable SMS Messaging: Go to Settings → SMS to manage or disable SMS messaging
• Delete Your Account: Contact us at privacy@florink.com to request account deletion
• Access or Export Data: Email privacy@florink.com with your request
• Other Requests: Send an email to privacy@florink.com describing your request

We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

9. Children's Privacy

The Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date above.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@florink.com
Address: Florink Inc., 2681 MacArthur Blvd, Ste 207, Lewisville, TX 75067, USA